WARRANTY & RETURNS

WARRANTY & RETURNS

Warranty & Returns

Warranty

KOALA LIVING & APPLIANCES generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period. Damages that occur as a result of misuse of the product by the user or during delivery will not be covered by our warranty.

The warranty does not cover any accessories or bonus gifts. With regards to the accessories and bonus gifts, they would be noted in our listing, including (but limited to) battery, carry bag, etc.
in addition to your rights under Australian Consumer Law.

Faulty Products

If a product is:

  • Faulty
  • Not as described
  • Not fit for purpose

You are entitled to:

  • Repair
  • Replacement
  • Refund (major failure)

How to Make a Claim

Provide:

  • Order number
  • Description of issue
  • Photos/videos

 

Important

  • Do not dispose of items before contacting us
  • Return only after approval

 

Change of Mind

  • 14-day return window
  • Item must be unused
  • Return shipping paid by customer
  • Restocking fee may apply