RETURNS PORTAL
RETURNS PORTAL
Returns & Exchanges
Start a Return
Email: support@koalaliving.com.au
Include:
- Order number
- Reason
- Photos/videos (if required)
Approval Required
- All returns must be approved first
- Unauthorised returns may be rejected
Faulty or Damaged Items
Contact within 48 hours of delivery.
We will offer:
- Replacement
- Repair
- Refund
Change of Mind
Accepted within 14 days if:
- Unused
- Original packaging
Customer pays:
- Return shipping
- Restocking fee 20%
Returns
- Items may be returned warehouses
- Address provided after approval
- Processing time may vary
Refunds
- Processed after inspection
- Issued to original payment method
- 3–7 business days
Return to Sender
If delivery fails:
- Redelivery fees apply
- Shipping costs are non-refundable